At Heritage, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heritage-ma.com (the “Site”) and make a purchase from us.

Please read this privacy policy carefully. By using our Site and providing us with your information, you consent to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and automatically when you use our Site.

A. Information You Provide to Us:

  • Personal Identifiers: When you make a purchase or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, email address, and phone number.
  • Account Information: If you create an account, we collect your username and password.
  • Communications: If you contact us for customer service, we collect the contents of that communication.

B. Information Collected Automatically:

  • Device Information: We collect information about the device and browser you use, including your IP address, browser type, operating system, and time zone.
  • Usage Data: We collect information about how you interact with our Site, such as the pages you view, the products you browse, and the referring website.
  • Cookies & Similar Technologies: We use cookies (small data files stored on your device) to enhance your experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important administrative messages about your account or orders.
  • Marketing (with your consent): To send you information about our products, promotions, and events, if you have opted-in to receive such communications. You can unsubscribe at any time.
  • To Improve Our Site: To analyze how customers use the Site, troubleshoot technical problems, and improve our products and services.
  • To Prevent Fraud: To screen orders for potential risk or fraud.

3. Sharing Your Information

We respect your privacy and will never sell your personal information to third parties. We only share your information in the following limited circumstances:

  • Service Providers: We share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping and delivery, marketing, and website analytics. These providers are obligated to protect your data.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
  • Business Transfers: In the event that Heritage is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

4. International Data Transfers

Heritage is based in Morocco, and your information may be processed and stored in Morocco and other countries, which may have data protection laws that differ from your country of residence. By using our Site, you consent to the transfer of your information to these countries.

We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Typically, we will retain order information for 4 years for tax and warranty purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to correct inaccurate or incomplete information we hold about you.
  • Deletion: The right to request that we delete your personal information.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email we send you.

To exercise any of these rights, please contact us at contact@heritage-ma.com.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

contact@heritage-ma.com